Privacy policy

This policy explains what personal data Pronosh collects through this website, why, and the choices you have. It is written for the Digital Personal Data Protection Act, 2023 (DPDP Act).

Who we are

This website is run by Pronosh (legal entity: to be added), Office no. 5, Vaishali Sector 5, Ghaziabad, Uttar Pradesh 201019. You can reach us on WhatsApp at +91 93118 33788 or by email at Support@pronosh.com.

What we collect

When you place an order: your name, mobile number, delivery address and pincode, an email address if you choose to give one, and your order details (products, pack sizes, quantities, prices and any coupon used).

If you create an account: your email address, name, optional phone number, saved delivery addresses and the orders associated with your verified email. You can use the account page to update your profile and saved addresses. You may still place an order as a guest.

When you send an enquiry or ask for a nutritionist call back: your name, mobile number, and what you tell us in the form (for example your organisation, email, message, preferred call time and topic).

WhatsApp updates: the checkout and our forms have a separate checkbox for WhatsApp updates. It is unticked by default, and we only send updates if you tick it. You can withdraw this consent at any time by messaging us.

We do not ask for payment card or bank details on this website.

How we use it

• To confirm your order with you on WhatsApp or by phone, arrange payment and delivery, and send you the order status.
• To let you sign in, manage saved addresses and view orders associated with your verified email. We send account verification and password-reset emails when requested, and transactional emails about an order when email delivery is configured.
• To reply to your enquiry or arrange the call back you asked for.
• To keep the records the law requires, for example for accounts and tax.

We collect only what we need for these purposes, and we do not sell your personal data.

Who we share it with

• Delivery partners, so they can deliver your order: courier names to be added.
• The companies that host this website and its database, which store the data on our behalf.

Your browser

The website keeps your cart and any coupon code you enter in your browser's local storage, so they are still there when you come back. This stays on your device. Update this section if analytics such as Google Analytics is added.

How long we keep it

Retention period for order and enquiry records to be confirmed.

Your rights

Under the DPDP Act you can ask us to:

• tell you what personal data we hold about you and how we use it,
• correct or update it,
• erase it, unless we must keep it by law,
• stop sending WhatsApp updates.

You can also nominate someone to exercise these rights for you. To make a request, message us on WhatsApp or email Support@pronosh.com.

Grievance officer

Grievance officer: to be added. As required by the Consumer Protection (E-Commerce) Rules, 2020, we will acknowledge a complaint within 48 hours and try to resolve it within one month.

Changes to this policy

If we change this policy we will update this page and the date below.

Draft dated 21 October 2026.