Returns & refunds
Draft: awaiting Pronosh's approval. Highlighted items are still to be confirmed.
Cancelling an order
To cancel an order, message us on WhatsApp at +91 93118 33788 with your order number. Until when an order can be cancelled (for example, before dispatch) to be confirmed.
Damaged, wrong or missing items
If your order arrives damaged, or an item is wrong or missing, message us on WhatsApp with your order number and photos of the pack and the parcel within number of days to be confirmed of delivery.
Returns
Return policy to be confirmed: whether opened or unopened packs can be returned, and within how many days.
Refunds
Refund method (for example, to the original payment method or by bank transfer) and how long refunds take to be confirmed.
Contact
WhatsApp: +91 93118 33788 · Email: Support@pronosh.com · Grievance officer: to be added.
Draft dated 21 October 2026.